During your Account registration, you will be asked to fill in specific personal data including, but not limited to, your first and last name, home address, e-mail address and phone number.
We guarantee not to sell, give away, or otherwise communicate your personal information to any third party. We will only disclose personal data when ordered to do so by any Governing Authority and/or under any legal provision contained in the Governing Law.
Your personal identity and details will remain confidential and we will never report wagering information on behalf of any player.
All email and other communication or correspondence between you and the Casino is private and not for distribution or publication on Internet forums.
When you make a withdrawal for the first time, we may ask you to provide certain document copies to verify your identity. We may also request these documents at random intervals to ensure the security of your account. Whether we request account verification or credit/debit card verification, the required documents may include the following:
Account verification:
The front and back of your ID, driver’s license, or passport.
A selfie holding your ID, driver’s license, or passport.
Credit/debit card verification:
The front and back of any credit or debit cards used to make deposits at the Casino.
A utility bill (for example, gas, electricity, water, or telephone) showing your name and the address registered with us. If you do not have a utility bill in your name, you may provide a bank statement instead.
A selfie holding your card.
We reserve the right to ask your registered financial institution to provide information about you should this be requested by Curacao eGaming.
Anti-Money Laundering
Company reserves the right to suspend or permanently deactivate any Player Account at any time, and to cancel or declare as void transactions in the Company’s sole discretion, if any of the following conditions apply:
Company finds transactions with irregularities that may negatively affect payment processing and/or transactions which raise suspicions of a violation of the Terms and Conditions.
Company finds that the Player Account has violated any regulation contained in these Terms, the General Terms of Service, the rules of a provided game and/or any other specific rules, as applicable from time to time.
Company considers that the player used the products and services offered on the Website in an inappropriate manner or has deliberately cheated or taken unfair advantage of Company or any of its other players.
Company considers that the player used the products and services offered on the Website in a fraudulent manner and/or for illegal and/or unlawful or improper purposes.
Player used devices such as robots or other artificial assistants, external programs or mathematical techniques or any manipulative strategies that distort normal gameplay and gave the Client an unfair advantage and did not leave place for chance.
If the value of a made deposit is not played through in full before a withdrawal is requested, or if there is any evidence of a series of placed bets/wagers which result in guaranteed player profits irrespective of the outcome, or where all the betting/wagering is determined to be low risk, Company reserves the right to request a receipt showing proof of betting/wagering with non-low risk, before any withdrawal may be processed.
Upon the Company's request, the Client shall provide other documents necessary for the verification of payment (including in the case of a request for a refund). The performance of the refund request can be postponed and/or not satisfied if all the documents necessary for such performance are not provided.
Cardholder must retain a copy of transaction records and merchant policies and rules for any payment system used to make transactions to the Company.
Company takes all forms of fraudulent activity of players very seriously. Any fraudulent activity, as determined at Company's sole discretion, is strictly prohibited. Fraudulent activity may include, but is not limited to, using stolen credit cards, transfer of funds to other player accounts (chip dumping), forgery, player collusion, the use of impermissible software tools, the provision of false registration data or other requested information, etc.
The Company sometimes receives chargeback requests from issuing card providers, in relation to its Clients and Player Accounts. If a chargeback request is received, we will contact you to confirm the transaction and/or investigate the chargeback request. Invalid or false chargeback requests may result in permanent account deactivation and freezing of available funds.
Company is committed to ensuring that the current regulations against money laundering and the financing of terrorism are strictly adhered to. Any Client activity on the Website will be monitored and assessed for this purpose. Suspicious activity will be automatically reported to the authorities in charge. Players who deposit and attempt to withdraw without any gaming activity recorded will have their funds blocked until proper investigations have been concluded. Such withdrawals may incur a processing fee of up to 10% of the deposited amount.
