Casino Extreme Menu Button Mobile Close

Select your language

Terms and Conditions

Terms and Conditions

1. Introduction

1.1. Casino Extreme is operated by Anden Online N.V., a registered company in Curacao. The service operates under licence no. 1668/JAZ issued to Curacao eGaming, authorized and regulated by the Government of Curacao.

1.2. The Terms of Service contained herein, together with all additional rules and regulations, including but not limited to the “Privacy Policy”, represent the complete and final agreement between you and Casino Extreme.

1.3. Please read the document carefully as it informs you of the terms by which you use Casino Extreme’s services and website.


2. Definitions

2.1. “Terms” refers to Terms of Service.

2.2. “Website” refers to Casino Extreme’s website at www.casinoextreme.eu.

2.3. “Services” refers to services available on the Casino Extreme website.

2.4. “We” or “Casino” refers to Casino Extreme.

2.5. “You” or “Player” refers to any individual who uses any of the services provided by Casino Extreme.

2.6. “Games” refers to the casino games offered by the Casino Extreme website.

2.7. “Software” refers to the software Casino Extreme provides for playing casino games, which is available in either downloadable or non-download forms.


3. Acceptance of Terms of Service

3.1. It is your obligation to understand, agree and abide by all rules and regulations provided in the Terms.

3.2. The Casino reserves the right to alter or modify its Terms anytime without prior notice. All changes will be posted on the Website.

3.3. It is your obligation to regularly check for any modifications of the Terms as they may change from time to time.

3.4. The title, ownership and all intellectual property rights of the content, including images, photographs, animations, video, audio, music and text belong solely to the Casino. Copying, redistribution or publication of any content or part of the Website and Software is strictly prohibited.

3.5. These Terms are the full and final expression of your relationship with the Casino. They constitute the entire agreement between you and the Casino, and supersede any prior understandings, agreements or commitments, whether written or oral between the parties. No employee, officer or agent of the Casino, or anyone else involved in creating, producing or delivering the Casino, may verbally alter, modify or waive any provision of this agreement. By entering the Website, opening a User Account with the Casino, using or reusing any such User Account, or the acceptance of any cash-in, you hereby agree to all rules given in the Terms, as amended from time to time. By entering the Website, opening an User Account with the Casino, by using or reusing any such User Account, or by the acceptance of any cash-in, you hereby agree to all rules given in the Terms, as amended from time to time.


4. Eligibility to Use the Casino Services

4.1. The following rules apply to the eligibility to participate in the Casino Games:

  1. You must be over 18 years of age.
  2. The laws of the country you reside in must allow online casino gaming and online gambling. The use of the Casino Services is forbidden to all individuals living in jurisdictions where such use is illegal or prohibited. Some jurisdictions have not yet addressed the legality of online gambling, while others have strictly made online gambling illegal. It is your responsibility to determine the laws that apply in your country.
  3. Players from the following countries are forbidden to play for real wagers: Afghanistan, Albania, Armenia, Belarus, Bosnia and Herzegovina, Bulgaria, Costa Rica, Croatia, Estonia, Indonesia, Iran, Iraq, Israel, Kosovo, Macedonia, Malaysia, Moldova, Myanmar, Pakistan, Philippines, Romania, Serbia, Zimbabwe. We apologize for any inconvenience.
  4. You must provide complete and accurate User Account information to the Casino.
  5. You cannot be an employee, consultant, licensee, distributor, media partner, promoter, retailer of the Casino, including members of their immediate families.
  6. You must abide by the rules of the Casino.
  7. You cannot play on behalf of an individual that is not allowed to play at the Casino.

4.2. The Casino reserves the right to limit access to Players for any reason that the Casino deems necessary.


5. User Account

5.1. Opening a User Account

  1. In order to play Games and place wagers on the Website, you first must register with the Casino and open a User Account.
  2. You are allowed only one User Account. If you have more than one account, all winnings will be void. If you open more than one User Account, the Casino may close all accounts and any bonuses and winnings may be voided.
  3. As part of the registration process, you will have to choose a Username and Password for your login into the Website. You are obliged to keep your Username and Password secret and confidential. Any use of the Software application through your Username and Password is your sole responsibility.
  4. You acknowledge that if any of the information that you provide to the Casino is untrue, your agreement with the Casino will be void, and you will be liable to the Casino for any damages and costs suffered as a result.
  5. We reserve the right to request from you a copy of your proof of identity, address, copies of credit cards, an approval signed purchase history and/or other appropriate documentation when withdrawing credits, so as to provide fast payout, prevent fraud and make all financial transactions secure. If you fail to provide the requested documentation within 2 weeks, or submit fraudulent documentation, we reserve the right to cancel the payout and/or close or lock your User Account.

5.2. Closing your User Account

  1. You may close your User Account at any time.
  2. To close your User Account, simply send an email to pitboss@casinoexetreme.com stating your account details and intention to close the account.
  3. Any outstanding amount on your User Account after closure will be refunded subject to applicable deductions, and may not be less than $/€ 20.
  4. The method of repayment will be at our absolute discretion.

5.3. User Account General Rules

  1. You can use your User Account for personal use only. Commercial use of the Casino is strictly forbidden. You will play only for private and non-professional purposes.
  2. You will not allow any third party, including but without limitation to minors, to use your User Account to place wagers or participate in the Games in any way. You are solely liable for any losses, costs or expenses associated with the use of your User Account.
  3. The Casino is not liable in any way for your participation or attempted participation in any act outside of the rules given herein, or outside of the normal course of online casino operations.
  4. The Casino has the right to cancel your User Account for any reason at any time without prior notice, and to refund any balance in your User Account or deposit, whichever is the lesser amount at the time of such cancellation or as soon as reasonably possible thereafter.
  5. The Casino reserves the right to close or lock your User Account at any time without prior notice, and reserves the right to not provide the reason for doing so.
  6. The Casino fully reserves the right to refuse or terminate the User Account of any person who is found cheating or attempting to defraud the Casino Software, or making untrue and or malicious comment in regard to the Casino’s operation or who unfairly exploits the spirit of the promotions offered by the Casino.
  7. The Casino reserves the right to publicize cheating and defrauding actions of Players, together with their identities and email addresses. These will be circulated to other casinos, banks and credit card companies and any other appropriate agencies.

6. Deposits and Withdrawals

6.1. Depositing to your User Account

  1. You acknowledge that any funds used for playing Games must be legal.
  2. You are prohibited from using anyone else’s credit card to place a bet at the Casino
  3. Once you place a bet, the bet is irrevocable and you cannot undo or “charge back” the transaction. You cannot get your stake money back if you lose your bet.
  4. The Casino reserves the right to limit and/or refuse your wager without prior notice. The Casino is not obligated to accept your bet. In the event of any dispute regarding a wager or winning, the decision of the Casino shall be final and binding.

6.2. Withdrawing from your User Account

  1. Withdrawals must be made back to the User Account that the deposit originated from. This may not be possible in the event of a credit card deposit, in which case an alternative withdrawal method may need to be used.
  2. If you deposit and withdraw without wagering at least 1 x the value of the deposit, you may be subject to a transaction fee that cannot exceed 10% of the transaction amount. This can only be done once the deposit has been reviewed and determent that financial system manipulation and or money laundering activity has not taken place.
  3. A maximum of $/€4,000 will be sent per week and any outstanding balance will be sent in the following week(s), up to a maximum of $/€40,000 excluding jackpots.
  4. Only 1 instant withdrawal is permitted per Player per day and is only available if you have deposited via Bitcoin, Neteller, Skrill or EcoPayz.
  5. Please note that in order to receive a withdrawal after making a bonus free deposit, you must wager the deposit at least 1 x the value of said deposit.

6.3. General Deposit and Withdrawal Rules

  1. To protect ourselves and the interests of our financial processors we reserve the right, should we become aware or suspicious of any combination of deposit and withdrawal manipulation or money laundering activity that constitutes fraud, to withhold payment of funds and notify relevant authorities and the payment processor(s) of your actions for further investigation.
  2. The Casino employs various active anti-fraud safety devices for your protection. All transactions are confidential, and are monitored solely for your protection. Criminal acts or attempted criminal acts are automatically reported to the appropriate authorities.
  3. All materials relating to the Casino are automatically voided without notice if you alter, mutilate, forge, tamper with, or otherwise alter such materials in any way whatsoever or if you attempt or cause others to attempt any such act. Any gaming or attempted gaming or purported winnings during or following such alteration, mutilation, forgery, tampering or similar such acts or attempted acts shall automatically and without notice, be void. Any fraud (whether actual or constructive) on your part or caused by you shall automatically void any actual or attempted transaction from the inception and any alleged winnings shall not be actual winnings.

7. Bonuses and Promotions

7.1. General Bonus and Promotion Rules

  1. Specific bonus and promotion rules supersede any General Bonus and Promotion Rules contained in this document.
  2. Only one promotion may be applied at any one time to any one Player, unless otherwise stated.
  3. All promotions are limited to one per Player, family, address, credit card number, and computer and shared computers (i.e. university, fraternity, school, public library or workplace), unless there is a prior agreement with the Casino management. The identity of a Player will be determined based on all or any combination of the following: Player name, mailing address, e-mail, IP address, credit or charge card number, computer, telephone number or any other forms of identification that may be required. Where multiple participation is permitted, the Casino or its authorized agent reserve the right to limit the number of bonuses that may be given to any one participant.
  4. Promotions cannot be combined unless otherwise stated.
  5. All deposit bonuses are for wagering purposes only and may not be withdrawn.
  6. Bonus money made from deposits does not count towards deposits.
  7. You may not claim a bonus on any reversed cash-in amount i.e. reversing a cash-in back to your casino balance does not count as a deposit.
  8. Your User Account balance must be below $/€1 before you claim any coupon.
  9. You cannot make a new deposit until you have played through the balance of a current deposit and bonus and your balance is below $/€1.
  10. You cannot use a previous balance in your User Account to assist in meeting your wagering requirements.
  11. Withdrawals are not permitted for an amount less than that of the bonus.
  12. Upon requesting any withdrawal (regardless of the number of deposits), any amount up to the equivalent value of the deposit bonus will be deducted from your balance or winnings prior to settlement. For example, if you deposit $/€500 and receive a $/€250 bonus after meeting all wagering requirements, and you wish to withdraw your funds, a request needs to be made for an amount less your bonus amount received.
  13. The Casino reserves the right to withhold any amount in excess of your original deposit from your withdrawal if the bonus is wagered on baccarat, bingo, craps, pontoon blackjack, roulette or sic bo.
  14. Any winnings earned on Games that do not qualify towards wagering requirements will be subject to the Standard Deposit Coupon Rules where all winning from restricted games will need to be wagered 25 x additionally. For example, if you deposit $/€200 and get a 100% deposit bonus, you are required to wager $/€10,000 before you can make a withdrawal. If you played on restricted games and won i.e. $/€100 while still meeting your wagering requirements, you will be required to wager an additional $2,500 ($100 x 25 = $2.500) on top of your original wagering requirement of $10,000 (that gives you $12,500 in wagering) before you can make a withdrawal.
  15. The Casino offers bonuses as an incentive for real gamblers. The bonuses are not intended to give away free money to players classified as “bonus hunters” or “bonus abusers”. The Casino management will review all player accounts and classify them at their discretion. Once a Player is classified as a “bonus hunter” or “bonus abuser”, all winnings and bonuses will be void. All decisions made by the management are final and irreversible. The Casino encourages Players to participate in promotions, but to refrain from abusing them. If a Player is found to have a record of promotional abuse or fraud (charge-backs) at our Casino or any other casino or affiliate merchant, the Player’s Account will have their winnings and promotions removed. Bonus hunters are players that use more than 5 non-deposit bonuses without ever making a deposit in the Casino. Bonus abusers are players that do not respect the Casino’s Bonuses and Promotions Terms and Conditions, as well as take unfair advantage of any promotion.
  16. The Casino or its authorized agent reserve the right to review transaction records and logs, from time to time, for any reason. If, upon such review, it appears that a Player, Players and/or third parties are participating in strategies which the Casino or authorized agent (in their sole discretion) deem to be abusive, they reserve the right to revoke the entitlement of such Player(s) to the promotion. They also may, at their sole discretion, limit the eligibility of a Player(s) to participate in promotions, and to restrict the eligibility of any group or category of Players to participate in promotions. They also reserves the right to refuse or rescind bonuses for any reason including, but not restricted to, Player abuse. In the case of abuse, they also reserve the right to discontinue the Player’s membership and to prevent the Player from accessing the Casino in the future. They also reserve the right to modify, alter, discontinue or terminate a promotion at any time and for any reason without notice to players, using reasonable efforts to provide such notices in advance. The Casino or its authorized agent shall not be liable for any damages whatsoever arising as a result of any such modification, alteration, discontinuance or termination of any promotion, and any such liability shall be borne solely and exclusively by Players.
  17. Only players from the following countries are allowed to redeem and/or make withdrawals on WELCOME BONUSES, FREE MONEY NO DEPOSIT BONUSES or MATCH BONUSES: United States, Australia, Austria, Belgium, Canada, Finland, France, Germany, Italy, Netherlands, New Zealand, Norway, Spain, Sweden and Switzerland.
  18. Players from all other territories not mentioned above will be eligible to redeem and/or make withdrawals on FREE MONEY NO DEPOSIT BONUSES after making 1 successful deposits at the casino.
  19. Tournaments and Progressive Games cannot be played with casino bonuses unless otherwise stated.
  20. In the event of a dispute, the decision of the Casino will be considered final.
  21. From 29th November 2016:
    * In the interests of fair gaming, all bonus promotions are limited on the maximum bet allowed to be place during the playthrough.
    $/€ 10 is the maximum bet amount on any promotion unless SPECIFICALLY stated in the promotion.
    Betting above $/€10 during a bonus playthrough will result in promotion winnings been voided and removed.

7.2. New User Welcome Bonus

  1. The following rules apply to a new user free money Welcome Bonus placed at the opening of a new User Account:
    1. If you received a non-deposit based bonus (free chips), you are required to wager 30 x the value of the free chip.
    2. Only one free chip is credited per person, family, household address, email address, credit card number, and computer and shared computers (for example: university, fraternity, school, public library or workplace).
    3. If you have taken advantage of any Welcome Bonus in the past, you are not eligible for any successive Welcome Bonuses.

7.3. Steps for Redeeming a Coupon:

  1. Log into your User Account
  2. Click on CASHIER
  3. Click on REDEEM COUPON
  4. Type in the coupon code in the rectangular window and click REDEEM.
  5. Click on DEPOSIT.
  6. Your deposit and bonus will arrive in your User Account.

7.4. Standard Deposit Coupon Rules

  1. To withdraw wins made on a deposit bonus, a Player must wager the deposit plus associated bonus amount 15 x (baccarat, bingo, craps, pontoon blackjack, roulette and sic bo wagers are not included). For example, for a $/€300 deposit and an associated $/€100 bonus, you must wager a total of $/€10.000 (excluding baccarat, bingo, craps, pontoon blackjack, roulette and sic bo wagers), to make a withdrawal.
  2. Each coupon code may be applied on one deposit. You may not apply more than one coupon code per deposit.
  3. You may redeem each coupon code only one time. Once a coupon is used, it is void on the next attempt to redeem it.
  4. Each coupon code has an expiration date. Make sure that you use the coupon code before it expires.

7.5. Standard Free Spin Coupon Rules

  1. You are required to wager 30 x the value of the free spin winnings.
  2. You may withdraw a minimum of $/€20 and a maximum of $/€ 50 on free spin unless stated otherwise in the promotion.
  3. Once you are paid the maximum withdrawal amount stipulated by a free spin promotion’s terms, the excess funds will be cleared from your User Account.

7.6. Standard Cashback Bonus Rules

  1. Your User Account balance must be below $/€1 in order to claim a cashback.
  2. You may claim as many 20% cashback promotions as you wish (unless your User Account has been excluded from participating in bonus promotions).
  3. You may withdraw no more than 4 x the value of your received cashback.
  4. Any balance remaining after a cashback withdrawal, will be removed.
  5. You must contact the Casino to receive your cashback.
  6. Cashbacks cannot be credited on deposits older than 7 days.
  7. You may only claim a cash back on bonus free deposit.
  8. Only lost deposits since last withdrawal or cash back are eligible for a cash back promotion (which ever comes last on account).
  9. Any withdrawal from a cash back or any other free promotion is not eligible for a new cash back promotion.
  10. Deposits used to wager on restricted games (roulette, craps, baccarat, bingo and sic bo) are not eligible for a cashback.
  11. Should you wager any amount on Blackjack or any 21 games, your cash back is halved (10% Cash Back).

7.7. Standard Free Chip Bonus Rules

  1. You are required to wager 30 x the value of any free chip bonus, unless otherwise stated in the promotion.
  2. You may withdraw a minimum of $/€20 and a maximum of 2 x the value of the free chip bonus unless otherwise stated in the promotion.
  3. Once you are paid the maximum withdrawal amount stipulated in a free chip promotion, the excess funds will be cleared from your User Account.

7.8. Sequenced Promotion Rules

  1. Sequence deposit coupons need to be redeemed in the order stated in the promotion. No sequenced deposit coupon may be skipped.
  2. If a sequenced deposit coupon order is violated, you will forfeit all winnings made as a result from plays on that bonus.
  3. All other General Bonus and Promotion Rules apply.

7.9. Bonus Excluded Players

  1. If an excluded Player claims a promotion or money bonus and then profits from participation in a promotion or money bonus, the following will apply:
    1. The Player will forfeit the bonus and any associated winnings.
    2. The original deposit or User Account balance, whichever is the lesser amount, will be credited back to the User Account from which the deposit originated from. The original deposit may be withdrawn at a minimum of $/€20.

7.10. Bonus Collusion

  1. The casino reserves the right to suspend your account pending investigation in the event of the casino having reasonable grounds for suspecting that you have been involved in any form of collusion, syndication or fraud during your use of the casino platform, website and/or systems. We also reserve the right to withhold the whole or part of your account balance, close your account permanently, as well as recover from your account the amount of any winnings, pay-outs or bonuses which have been affected by any of the following activities:
    1. Collusion: The joint effort of two or more individuals to gain an unfair advantage over the software and other players via pooling of funds to achieve unnatural increase of available bankroll through multiple bonus awards (similarly to multi-accounting) to benefit/take advantage from game engine design. This is usually done at a casino in order to increase the total number of deposit bonuses awarded, thereby un-naturally maximising probability of achieving a large winning slot pay-out (for example: slot bonus round) while ensuring that the pay-out of such an event is awarded to one of the colluding members, effectively detracting from the winning potential of any other players using the casino.
    2. Syndication: We become aware that you are a member and/or form part of a syndicate, club or group where players receive advantage play strategies in order to create positive expectancy scenarios through the acquisition of promotional offers.
    3. Exploitation of a fault, loophole or error in our or any third party software provided for the services of this agreement.
    4. We become aware that you have been found guilty of fraudulent or collusive behaviour at another online gaming business including charge-backs, collusion, or criminal activities.
    5. We become aware that you have charged back any or denied any of the transfers, deposits and purchases to your account in a fraudulent manner.
    6. Make use of any automated play software such as ‘bots‘, or any type of simulation tools or systems designed to provide an unfair advantage over the casino.
    7. The original deposit or User Account balance, whichever is the lesser amount, will be credited back to the User Account from which the deposit originated from. The original deposit may be withdrawn at a minimum of $/€20.
    Make use of any automated play software such as ‘bots‘, or any type of simulation tools or systems designed to provide an unfair advantage over the casino. As a player who makes use of this casino, you agree that you are not colluding or attempting to collude, nor intending to participate directly or indirectly in a collusion scheme which involves the sharing of winnings between selected players, sharing of funds, or working together toward mutual end goal while benefitting from multiple acquisition incentive offers, to the detriment of other players whom are not involved in the colluding party. You also agree that you will inform the casino through one of the means necessary should you suspect a player to be colluding, or planning to collude with other players. You also agree that you do not form part of a syndicate or group that engages in advantage play strategies.

    We will thoroughly investigate any case in which we believe there may be any existence of an element of fraudulent activity, collusion, syndication or illegal activity. We also reserve the right to inform our business units, processing companies, electronic payment providers or other financial institutions we use, of your identity and of any suspected unlawful, fraudulent or improper activity.

8. Game Rules

8.1. The Casino game server has been checked by a third party User Accounting firm and was found to supply fair odds and to comply with the laws and the regulations.

8.2. The Casino may, at its absolute discretion, alter, amend or withdraw any Game from the Casino at any time, and may alter prices, features, specifications, capabilities, functions or other characteristics of Services and/or Games.

8.3. You accept all outcomes of Game results as received in the client application from the Casino’s game server. You fully accept and agree that the Casino’s random number generator software will determine the outcome of the Games.

8.4. The Casino reserves the right to limit pending Games (games which have been quit without a required action from you) to one pending Game per Player.

8.5. The Casino reserves the right to terminate any pending Games after 30 days without any action by you.


9. Privacy Policy

9.1. During your Account registration, you will be asked to fill in specific personal data including, but not limited to, your first and last name, home address, e-mail address and phone number.

9.2. We guarantee not to sell, give away, or otherwise communicate your personal information to any third party. We will only disclose personal data when ordered to do so by any Governing Authority and/or under any legal provision contained in the Governing Law.

9.3. Your personal identity and details will remain confidential and we will never report wagering information on behalf of any player.

9.4. All email and other communication or correspondence between you and the Casino is private and not for distribution or publication on Internet forums.

9.5. When you make a withdrawal for the first time, we might ask you for certain document copies to verify your identity. We may subsequently ask for these copies at random to ensure the security of your account. These documents include:

  1. The front and back of your driving license or any other official government-issued photographic identification.
  2. Your utility bill (for example gas, electricity, water or telephone) with your name and the address you have registered with us.
  3. Statement of the card used or letter of issuing bank.
  4. The front and back of any credit or debit cards that were used to make a deposit at the Casino.

9.6. We reserve the right ask your registered financial institution to provide information about you should this be requested by Curacao eGaming.


10. Complaints

10.1. If you have any complaint, please contact our support team 24/7 via:

  1. Telephone +1.800.532.4561 (toll-free in US and Canada)
  2. Email at support@casinoextreme.com or e-mail our management at pitboss@casinoextreme.com
  3. Live chat on the Website.

10.2. The Casino will use its best efforts to resolve all complaints. If for some reason you are not satisfied with the resolution of your complaint by the Casino, you can direct your complaint to Curacao eGaming:
Email: complaints@curacao-egaming.com
Telephone: +5999 465 1134
Address: Pletterijweg Oost Ara Hilltop Buiding Curacao


11. Limitations of Liability

11.1. The Casino is not liable in any way for any malfunctions relating to hardware (yours or the Casino’s), network, telephone line or system or internet malfunction.

11.2. In the event that the gaming computer hardware or the gaming server does not properly implement the rules of a Game, or does not properly implement the random number generator, or does not make a proper User Account for the play or if a human error is made by the Casino, any of its suppliers, or anyone else involved in creating, producing or delivering the Casino, the Casino will not be liable for any winnings that result from these errors. You will forfeit any winnings that result from any error whatsoever. In the event of any dispute regarding a wager or winnings, the decision of the Casino shall be final and binding.

11.3. You indemnify and hold harmless the Casino, its software provider (Real Time Gaming), and their respective licensees, distributors, parent, subsidiaries, affiliates and all of their officers and directors, advertising, promotion or other agencies, media partners and others from any suit, demand, cause of action, claim, liability, costs, expenses (including reasonable legal fees), liabilities, damages, fines, penalties, fees or any other charges whatsoever that may arise as a result of the use or re-use of any or all of the following: the Website, the Games, gaming with or through us, or receipt of winnings from us.

we accept:

PAY METHODS

partners:

Seals of Approval