Frequently Asked Questions

General Questions

Can anyone play at Casino Extreme?

In order to play at Casino Extreme, you must be at least 18 years of age.

Are there any country restrictions?

In most countries, it is legal to gamble on the Internet, but in some it is not. It is the responsibility of each player to comply with their own local, national or state laws concerning online gaming prior to registering or wagering at Casino Extreme. Citizens from the following countries are prohibited from playing for real wagers at Casino Extreme: Afghanistan, Albania, Armenia, Australia, Belarus, Bosnia and Herzegovina, Bulgaria, Costa Rica, Estonia, France, French Guyana, Guadeloupe, Iran, Iraq, Israel, Kosovo, Montenegro, Macedonia, Martinique, Mayotte, Reunion, Moldova, Myanmar, Netherlands, Pakistan, Romania, Serbia, Slovakia, United Kingdom, Zimbabwe

Technical Questions

Is the Download Casino software free?

Yes, all software for players is free for using.

Can I use the Download Casino software on a Mac?

No. The Download Casino is not supported for Mac, but you can play our Instant Casino on your Mac.


How does Play for Real differ from Play for Fun?

The "Play for Real" option requires you to make a deposit before playing our games and you can make withdrawals from this account. "Play for Free" allows you to fund your account with as much as you like. The main feature is to practice before depositing real money into your account. No funds can be withdrawn from the "Play for Fun" casino.

What games do you offer?

We currently offer more than 180 exciting games, including: blackjack, Caribbean Poker, craps, keno, Tri-Card Poker, slot machines, baccarat, Let 'Em Ride, Pai Gow Poker, Red Dog, American Roulette, War, sic bo and video poker. In addition, we offer progressive jackpots for slot games, Caribbean Poker and video poker machines.

How many decks are used in blackjack and how often does the dealer shuffle?

Casino Extreme uses seven decks that are shuffled after each round.

Do any of your games offer progressive jackpots?

Yes. We offer exciting progressive jackpots for Let Em Ride, Caribbean Draw, Caribbean Hold'em, Caribbean Stud, Let Em Ride, Aztec's Millions, Jackpot Cleopatra's Gold, Jackpot Piñatas Progressive, Megasaur, Shopping Spree II and Spirit of the Inca.


What methods have instant withdrawal?

All our e-wallet options (Bitcoin, Neteller, Skrill and EcoPayz) have instant withdrawals.

How do I make a withdrawal?

Simply click on the Cashier button and make a withdrawal request. Contact us either by Live Chat, e-mail or telephone to have your withdrawal processed instantly back to your e-wallet.

How many times per day can I make a withdrawal?

Every account/computer/IP/player is allowed one withdrawal per day.

Can I make a withdrawal to a different account than the one I have deposited from?

No. Withdrawals can only be processed back to the account that was used to make the deposit.

What are the withdrawal options for credit and debit card deposits?

Bitcoin is the fastest and most reliable withdrawal method at the moment. Unfortunately debit/credit card withdrawals are not available at the moment.


How do I deposit?

Click the "Cashier" button in the casino lobby and select the "Deposit" tab. Choose your preferred method of deposit and the amount you would like to deposit.

Can I deposit with different methods?

You can use as many deposit methods as you like as long as all the e-wallet accounts and credit or debit cards accounts are in your name. All details need to match the details you made when registering your casino account.

How many deposits can I make with a credit/debit card?

Firstly your card needs to be approved by our processor, after that you can make deposits within your monthly limitations. For more information about CC verification click HERE


Do you have any special promotions?

We offer to our players each day of the week different deposit and free promotions you can check them out our HOT OFFERS.

Can I withdraw my bonus funds from a deposit bonus?

No. Deposit bonuses funds can only be used for wagering purposes and cannot be withdrawn.

What is the minimal amount I can withdraw from a cashback?

The minimum that can be withdrawn from a cashback is the cashback amount received.

What happens if I break a rule of a promotion?

All funds and winnings are void on all promotions that have not been used, as per the terms and conditions stated for that promotion.

How many non-deposit promotions can I get between deposits?

One non-deposit promotion is allowed between deposits, unless the terms and conditions of that promotion state differently.


What is the maximum amount I can withdraw from a free non-deposit promotion?

The maximum amount depends on the terms given in the specific promotion. Our standard withdrawal limit on a promotion, if not stated otherwise, is 2x the bonus received.

Are there any hidden rules I should know about?

We pride ourselves on never hiding our rules. If any rule has not been displayed on our website or in the casino lobby, we consider them non-applicable to the promotion. If you are not sure about the rules of a promotions, do not hesitate to contact our support team 24/7.

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